Thinking Skills & Innovation for the 21st Century: Creative thinking, Critical thinking, Scenario planning, Creating an innovative workplace
Employee Engagement, Leadership & Organizational Development (OD): Appreciative Inquiry, Project management, Strategic planning, Engaging employees, Supervisory skills
Cultural Competence: Introduction to Cultural Competence, Introduction to the CLAS standards in healthcare: Culturally and Linguistically Appropriate Services (U.S. Dept of Health)
Diversity Awareness: Religious, Racial/ethnic, Gender, Generational, Physical disability/ability, GLBT, Harrassment
Soft Skills & Customer Service: Interpersonal skills, Civility, Emotional Intelligence, Empathy, The Gift of Listening, Assisting upset customers, Stress management
Written & Verbal Communications: Business writing and grammar, Basic technical writing, Presentations as performance art, Improvisation
Communications Skills: Empathy, Listening, Improvisation, Business writing & grammar, Basic technical writing, Presentations as performance art
Professional Development: Career development, Job-seeking tools
Fun & Games: Murder Mystery team-building events, Scavenger hunts (customized)